Privacy Policy

Your privacy matters to us. We’re committed to protecting the personal information you share with us when you shop for toys, sign up for our newsletters, or interact with our website. This Privacy Policy explains how we collect, use, and safeguard your information in line with South Africa’s Protection of Personal Information Act (POPIA).

1. Information We Collect

When you use our website, we may collect:

• Personal details: name, email address, phone number, billing/delivery addresses.
• Order details: items purchased, payment method (processed securely through third-party providers).
• Website usage: cookies, IP addresses, browsing activity (to help improve your shopping experience).

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you about your purchase, shipping, or support queries.
• Send you updates, promotions, or newsletters (only if you’ve opted in).
• Improve our website, products, and customer service.
• Comply with legal or regulatory obligations.

3. Sharing Your Information

 We never sell your personal information. We may share your details only with:

• Trusted service providers (e.g., couriers, payment processors).
• Regulatory bodies if required by law.

All third parties are bound by confidentiality and data protection agreements.

We have partnered with third parties in order to improve your overall shopping experience.

By accepting our Privacy Policy and thereby agreeing to purchase from us, you allow us to collect, store and share your limited personal information i.e. name, email address, purchase history, etc., to Third Party companies that deal with improving your overall shopping experience.

This information will solely be used for the purposes of product research and development, shopping trends and audience insight. All information provided will be handled in accordance with relevant applicable legislation.

4. Cookies & Tracking

Our website uses cookies to:

• Keep your shopping cart working smoothly.
• Remember your preferences.
• Analyse website traffic to improve our services. You can manage or disable cookies through your browser settings, but some features may not work properly without them.

5. Your Rights

 Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request corrections or updates.
• Ask us to delete your information (where legally possible).
• Opt out of marketing at any time.

6. Data Security

 We take reasonable steps to protect your personal information against loss, misuse, or unauthorised access, using encryption, secure servers, and trusted service providers.

7. Children’s Privacy

 We do not knowingly collect personal information from children under 18 without parental consent. If you believe your child has provided us with personal data, please contact us immediately.

8. Legal Disclaimer

We reserve the right to disclose your personally identifiable information to governmental bodies, exchanges and other regulatory or self-regulatory organisations if we are required to do so by law. 

In addition, we may disclose information if required to do so to any regulatory authorities in connection with any investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.

9. Changes to this privacy policy

We reserve the right to modify this policy at any time, so please review it frequently. If we decide to change our privacy & security policy, we will post changes to this page. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. The amended privacy & security policy will supersede and replace any previous policies with effect from the date on which it is posted on our website.

10. Contact Us

 If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

IDEAL TOY SHOWROOM

6 ANGEL AVENUE, CNR DORSET STREET, SPRINGS

TEL : 011-815-3610